Last updated: 20 September 2026
A review can be left only when the job is marked complete on TradieSwap. Paying a lead fee alone does not unlock a review — the work has to have been arranged through the platform and finished.
Each side can leave one review per job: the customer reviews the trade, and the trade reviews the customer.
Reviews show the reviewer's display name (customers) or business name (trades). This keeps both sides accountable, because everyone stands behind their words.
Customers rate trades on:
Trades rate customers on:
A short written comment is optional on both sides.
A customer earns a Trusted Customer badge when their average review score reaches 4.0 or above. If their average falls below 4.0, the badge is removed.
We remove reviews that are fake, paid for, abusive, discriminatory, left from an off-platform arrangement, or that contain contact details or spam. Creating fake reviews or reviews for a business you have not worked with through the platform may lead to account suspension.
We may remove reviews that break this policy. We do not remove a review just because it is negative — genuine experiences, good or bad, belong on the platform.
If you believe a review about you breaks this policy, contact info@tradieswap.co.uk. Tell us which review and why you think it breaks the rules; we review each case on its merits.
Reviews are personal data. How we store, publish and remove them is explained in our Privacy Policy.
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